Senders can track an item in the following way: Track With Item Numberįormat of the item number *of CourierPost mail: DA XXXXXXXXX HKĬall the enquiry hotline 2921 2211(answered by staff during office hours:Mon -Fri 9am -7pm, Sat 9am -5pm, except public holidays) Senders must, within 5 months from the date of mailing, make a request to track an item. Please visit the post office at which the item was posted and provide details such as the date of mailing, the name of addressee and the address to the counter staff for mail tracking. By mail to Mail Tracing Office, Hongkong Post, 12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong.(*Note: XXXXXXXXX = 9 digits) Track With Item Number Mail Tracking ChannelĮnter the item number on Mail Tracking page of Hongkong PostĬall the 24-hour Enquiry Hotline 2921 2560 and input the item numberįill in the form and submit with supporting documents: Senders can track an item in the following way: Track With Item Numberįormat of item number* for registered / recorded delivery mail: RR XXXXXXXXX HK / RA XXXXXXXXX HKįormat of item number* for parcels:CP XXXXXXXXX HK Senders must, within 5 months from the date of mailing, raise a request to check the delivery status of the mail item. Tracking Local Mail Tracking Local Mail (Registered Mail / Parcels), or Outward International Mail (Registered Mail / Insured Mail / Parcels) parcel, registered mail, insured mail or international courier mail). Inward international mail with item number (i.e.To enquire about the reason for non-delivery, please click here. Outward international mail returned from overseas (with item number).Outward international courier mail (i.e.Outward international surface or air parcel, registered mail, or insured mail.Local mail (Local CourierPost mail excluded).For mail items returned from overseas without any item number, if the sender would like to know the reason for non-delivery, he / she is advised to send a copy of the front and back of the envelope of the returned mail item to the addressee and ask the addressee to check with his / her local postal service provider. Mail items returned from overseas without any item numberĪll overseas postal administrations will not help track an item if no item number is available. The mail item does not have an item number.) Inward international ordinary surface mail / air mail (i.e. Outward international ordinary surface mail / air mail (i.e. Senders can track a mail item using the mail tracking service of Hongkong Post, except the following types of mail item. FAQ How to check the status of delivery after an item is mailed?
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